What happens when you cancel an Airbnb reservation?

Jan 24, 2016 7:59:00 PM / by Vu Long Tran

The ultimate figure amount refunded is not always visible from AirBnB's Cancellation Policy online

So first, I've give you an overview of AirBnB Cancellation policies from AirBnB directly and then show you my personal example of a refund I had to put through late last year.

AirBnB's Cancellation Policies

Airbnb allows hosts to choose amongst three standardised cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both guest and host alike. The Super Strict cancellation policies apply to special circumstances and are by invitation only. The Long Term cancellation policy applies to all reservations of 28 nights or more. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.
  • Flexible
  • Moderate
  • Strict
  • Super Strict 30 Days
  • Super Strict 60 Days
  • Long Term

My personal AirBnB Cancellation experience

I canceled a recent AirBnB visit as a guest late last year. 

In my personal example, the listing's cancellation policy was Flexible.

The instruction from AirBnB is that "If [I] cancel now, [I]'ll receive a full refund, minus the cost of your first night and the Airbnb service fees".

I booked this place for two nights, on the Sep 7th- Sep 9th. My host refunded 

This is how much I originally paid

Cancellation Policy
Payment Breakdown
€37 x 2 nights
Cleaning Fee
Airbnb Service Fee
Coupon Savings
Total Paid

This is how much I was refunded

Reservation Price (Refundable)
Reservation Price (Non-Refundable)
Cleaning Fee (Refundable)
Coupon Savings (Non-Refundable)
Airbnb Service Fee (Non-Refundable)
Your Total Refund

Total payment after refund equalled the following in SGD

06 Sep 2015
07 Sep 2015
S$21.32 cr
08 Sep 2015
S$34.56 cr

Original payment $111.75 SGD (fees and payment for one night)
Refund $55.88 SGD
Total costs (Original - Refund) = $55.87 SGD
Happy Airbnbing!
Vu Long Tran

Written by Vu Long Tran

Solutions Engineer APAC. ex-@Forrester consultant. Writing on #cloud #howto guides and #tech tinkering!