Feb 9, 2016 12:15:00 PM / by
Vu Long Tran
This is a hidden option, as they advertise it is available, but there is no easy and simple way to repack.My items that I brought via comGateway never had the option to "repack".I only found out later when I received a tip directly from comGateway on how to save on shipping costs which is reaching out to them via email.Just look at how many of my items that I brought from Amazon that was shipped with air cushions, which could have been squeezed better and fitted into a box.
We understand that you were not satisfied with the shipping cost. We would like to share that many of our customers find that significant savings can be achieved from buying multiple items from the same or different merchants.
Multiple repacks are a new service we are rolling out for our users who plan to make multiple purchases from several different merchants, and is currently available by email request only. In a multiple repack, we will transfer the contents of multiple packages (of your choosing) to a box or bag of the lowest possible chargeable weight.
Special requests (e.g., placing apparels inside a suitcase) are welcomed and will be fulfilled provided that this will not compromise the safety of your shipment. Shoe boxes and gift boxes may also be discarded to lessen the weight, if applicable. The multiple repack fee is calculated based on the number of packages.
First 1 - 5 packages cost US$ 10.00 and for each subsequent package, there will be an additional US$ 1.00 each.
To further thank you for taking the time to provide us with your feedback, we'll be glad to waive the fee for your next multiple repack request.
It would have been great to know this before I shipped the stuff over at the higher shipping cost (due to the bigger size not weight of the box - as it's whichever is greater). An even better value add to know is that they could just throw away the shoebox as mentioned in their belated tip...
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