How to repair your Apple device at an Apple service center in Singapore

Nov 17, 2019 7:27:28 PM / by Vu Long Tran

I am writing this to give you some details on how to get your Apple device repaired at your nearest Apple authorised service centers in Singapore. Essentially if you have an issue with your Apple device you can choose to visit the main Apple on Orchard Road or Jewel Changi Airport, or alternatively you can visit one of their authorised Apple service center partners around in Singapore.

It is advisable to book an appointment first as it can get quite busy. While I have seen that some service centers have their own online website to book this, I suggest using the Apple website to make an appointment reservation either way.

How to repair your device at an Apple service center in Singapore

Assuming you have visited Apple's website with online troubleshooting steps and have gone through their online troubleshooting guides. Since you will be able to save yourself time and money if you're able to troubleshoot issues yourself. For some issues, like hardware failure, it cannot be helped and you will simply need to go to an Apple store or authorised Apple service center if you want to have it repaired.

For example, I recently had a hardware issue with my Macbook Pro, and now I need to get it reviewed and repaired by an Apple service center. I had attempted to get it to work by following Apple's online guides and troubleshooting by connecting it to external monitors, using different accessories to see if I can still work with it using an external monitor. I concluded it needed a professional technician to look at it further. When I brought it to a service center I have found that I am pretty lucky, as only my screen seems to have an issue. My hard drive and keyboard seems fine so only the screen needs to be replaced.

How to repair your device at an Apple service center in Singapore

Step 1 - Visit Apple website and find "Get Support" link

Visit Apple website via https://support.apple.com/en-sg and find the “Get Support” link.

Apple Support page

Step 2 - Head to "Get Support"

This will take you to getsupport.apple.com.

Step 3 - Follow prompts till you get to "Bring it in for repair"

Follow the prompts and you should get to a page that asks if you want to "Bring it in for repair".

Step 4 - Detail details about your issue

Step 5 - Choose an Apple service center

Here is a list of their service location details.

A.lab Plaza Singapura
#04-12B Plaza Singapura
68 Orchard Road
Singapore 238839
Mon-Sat: 11 AM to 7:30 PM
Sun: 10 AM to 6 PM
(Collection till 7:30 PM)
Telephone: 65.6784 1318
(Mon-Fri: 9 AM to 6 PM)
Fax: 65.6784 7626
E-mail: a.lab@alab.sg

Apple Orchard Road
270 Orchard Rd, Singapore 238857
1800 699 2824<br>Mon - Sun: 10:00 am - 10:00 pm

Qcd Wheelock
501 Orchard Road, #05-13/14, Wheelock Place, 05-13/14, 238880
(Angullia Park side)

Tel: +65 6555 0500 (Hotline Operating Hours: Mon - Fri 11.00am - 6.00pm)
Fax: + 65 6235 9665
(Mon - Sat) 11.00am - 7:30pm
(Sun) 10.00am - 2:00pm

A.lab Changi City Point
#01-55 Changi City Point
5 Changi Business Park Central 1
Singapore 486038

Mon-Sat: 11 AM to 7:30 PM
Sun: 10 AM to 6 PM (Collection till 7:30 PM)
Telephone: 65.6784 1318
(Mon-Fri: 9 AM to 6 PM)
Fax: 65.6784 7626
E-mail: a.lab@alab.sg

Qcd Westgate
3 Gateway Drive, #01-42
Singapore 608532 (Next to taxi stand)
Tel: +65 6515 2010
(Hotline Operating Hours: Mon - Fri 10.00am - 06:00pm)
Fax: +65 6793 2936

(Mon - Sun) 10:00am - 08:00pm
Apple Jewel Changi Airport
78 Airport Blvd, #02-234, Singapore 819666
Hours: 1800 699 2824
Mon - Sun: 10:00 am - 10:00 pm

Step 6 - Select a timing that works with you

Select the Apple service center timing that works best for you. Here is an example of the options available to me when I went to book for a repair.

Step 7 - Backup as much as you can

Backup your data and bring everything you see as necessary for them to understand your issue and provide a solution for you. Be prepared to leave your device with them to repair, as it'll take 3-7 business working days to repair depending on the issue you're facing.

Be also mindful that quotes that they do note may be quoted in USD, as the Apple system is in USD. So please clarify this when it comes to actual costs for services/ parts replacements.

How much does it cost to repair Apple items in Singapore?

So how much does it cost to repair some Apple items?

It depends, and while I don't have a full listing here. When I asked about a handover of devices in Singapore I was quoted the following:

  • Macbook Pro 13inch 800 USD for screen repair
  • Macbook Pro 15inch 1000 USD for screen repair

Eligible AppleCare+ Tiers:
If you are fortunate enough to be on AppleCare+ plans and be in warranty (as it is like buying insurance, you may or may not use it during the warranty period). Then the excess or amount you will have to pay to engage an Apple service center may be as follows:

  • all other damage - USD 299.0,
  • screen or external enclosure damage - USD 99.0

I hope that helps you with your Apple product repairs. Please feel free to share any of your experiences/ questions in the comments below.

Vu Long Tran

Written by Vu Long Tran

Solutions Engineer APAC. ex-@Forrester consultant. Writing on #cloud #howto guides and #tech tinkering!